Refund & Return Policy

Smileie strives to make the process as convenient as possible and we want our customers to feel confident while purchasing our aligners. Our policies are customer-friendly.

Impression Kit: Due to the Hygiene reason there will be no returns or refunds for the impression kits

If our team of experts determine you aren’t a suitable candidate after analyzing your impressions and pictures provided by your self you will get a full refund after the deduction of any impression kits or scans cost

Aligners: Once the order has been placed, we do not accept returns. In case of ill-fitting, we will fabricate new aligners.

if at completion you don't get the results you were promised, we will give you free refinement worth £300 our team will be with you throughout the journey untill you get the projected smile

All orders are nonrefundable. We will only issue a full refund if upon receiving the impression if our Dentist believe you are not the right candidate for the aligner therapy you will get full refund deducted impression kit / scans cost.

All refunds are processed within 6-8 weeks after approval (service charges may apply), and are returned to the customer via the customer’s payment method only. If you have a question regarding your order, please email us at