Refund & Return Policy

Refund & Return Policy

At Smileie, we strive to make the process as convenient as possible and want our customers to feel confident while purchasing our aligners. Our policies are designed to be customer-friendly.

Scans and Initial Checkup: After your scans and physical checkup, if our dentist determines that you are not a suitable candidate or if you decide not to proceed further, we will refund you the complete amount.

Aligners: Once the order has been placed, we do not accept returns. In case of ill-fitting, we will fabricate new aligners at no additional cost.

Free Refinements: If, at the completion of your treatment, you do not achieve the results you were promised, we will provide you with free refinements worth £300. Our team will support you throughout the journey until you achieve the projected smile.

Refund Processing: All refunds are processed within 6-8 weeks after approval (service charges may apply) and are returned to the customer via the original payment method.

If you have any questions regarding your order, please email us at hello@Smileie.uk.